Terms & Privacy Policy

Cynthia Grafton-Holt Couture Ltd
Last Updated: 9 December 2025

Privacy Policy

1. Our Commitment to Your Privacy

At Cynthia Grafton-Holt Couture Ltd, we take your privacy seriously. We are committed to protecting your personal data and handling it lawfully, responsibly, and transparently.

2. Who We Are

Cynthia Grafton-Holt Couture Ltd is a bespoke bridal and couture design studio. We are the data controller, meaning we are legally responsible for how your personal information is collected and used.

3. What Information We Collect

We may collect the following information when you engage with Cynthia Grafton-Holt Couture Ltd:

• Full name

• Email address

• Telephone number

• Home and billing address

• Body measurements and fitting notes

• Photographs taken during fittings (and wedding images if you choose to share them)

• Purchase and appointment history

• Personal wedding details relevant to your order

• Website usage data via cookies and analytics

⚠️We do not store any credit or debit card details.

We may also receive anonymised engagement data from social platforms purely for internal analysis.

4. How We Use Your Information

Your data is used only to:

• Process orders and manage appointments

• Create and deliver garments

• Communicate with you

• Improve our services

• Run competitions or surveys (if entered)

• Send email marketing (with your consent only)

5. Legal Basis for Processing

We process your personal data under the following legal grounds:

• To fulfill a contract with you

• Under legitimate business interests

• With your consent (email marketing only)

You may withdraw consent at any time.

6. Who We Share Data With

We may share limited data with trusted third-party providers who support our business operations, including:

• IT and website providers

• Marketing and PR teams

• Data security services

Your personal data is never sold.

7. How Long We Keep Your Data

• Your data is stored while your account remains active

• You may request deletion at any time

• Order records may be retained for future reference

• Voluntary data is kept for a minimum of 10 years

• All inactive data is anonymised

Data may be legally transferred in the event of a business sale or if required by law.

8. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Object to processing

• Withdraw marketing consent

• Request deletion of your data

All requests are handled within one calendar month.

9. Contact Us

For privacy questions, data requests, or concerns, contact:

Cynthia Grafton-Holt Couture Ltd

📧 Studio@Cynthiagraftonholt.com

10. Complaints

If you believe your data has been misused, you may contact the UK Information Commissioner’s Office (ICO).

11. Policy Updates

This policy may be updated occasionally. Any changes will be published on this page.

Terms of Use (Website)

By using this website, you agree to the following:

All content is owned by Cynthia Grafton-Holt Couture Ltd
Content may not be copied, reused, or distributed without written permission
Website use does not guarantee availability of services
We reserve the right to update content at any time

Terms & Privacy Policy

Privacy Policy

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Terms of Use (Website)